Privacy Policy
This Privacy Policy explains how Meraki Clean (also operating as Meraki Clean Professional Cleaning, Forestburgh, New York) handles your information. Our cancellation, damage, chemical safety and general privacy policies are on our Policies page.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
Information we collect
- Your name.
- The service address where we clean.
- Your phone number.
- Your email address.
- Service and scheduling details, including the visits, cleanings and preferences you tell us about.
- Text-message consent records, including the date, the mobile number and the wording you agreed to.
- Payment details. Card payments are processed by Stripe; we do not store card numbers.
How we use it
- To schedule and perform cleaning services.
- To send service text messages and emails you opted into.
- To invoice and take payment.
- To meet legal and bookkeeping requirements.
Meraki Concierge (AI assistant)
- Meraki Concierge is an AI assistant on our website. It is not a person and only shares answers Amber has approved.
- Conversations with Meraki Concierge are saved and may be read by Amber and our office to improve answers and follow up on your request.
- Please don't type door, lockbox or alarm codes, key locations, or payment details into the chat. If you do, we don't save them.
- Your questions are processed by an AI service provider to produce answers. We don't sell or share them for marketing.
Text messaging
- We text only existing or prospective customers who have opted in, and only with service messages: appointment reminders, arrival notices, and invoice and payment notices.
- We never share or sell mobile numbers or text-message consent to anyone for marketing.
- We keep a record of when you opted in, the mobile number, and the consent wording you agreed to.
- Message frequency varies. Msg & data rates may apply.
- To opt out, reply STOP to any message, or turn off texts in Reminder Preferences in your client portal. Reply HELP for help, or email a.meraki.clean@gmail.com.